Help centre

How can we help?

Step-by-step guides for the MyPDF editor, the AI assistant, the social media planner and the organisation console, with screenshots from the real app.

All guides

Getting started

Open a PDF or start a design, find your way around the editor, zoom, move between pages and download your finished file.

Create designs

Make flyers, certificates, invitations, business cards and social posts from templates, with shapes, icons, photos, QR codes and designer fonts.

Photo studio & effects

Edit photos with filters, duotone and adjustments, erase plain backgrounds, put photos in shapes, and add gradients, shadows, blend modes and text effects.

AI assistant

Chat with the AI assistant to design, edit and explain documents, and use Design with AI, Magic write, AI images and questions about a PDF.

Social media planner

Connect your organisation's social accounts, write posts with a version for each network and AI captions, schedule them on the calendar, and handle approvals and failed posts.

Edit and add text

Change words that are already in the PDF, add new text boxes, and format fonts, sizes, colours and alignment.

Sign documents and add images

Draw, type or upload a signature, reuse saved signatures, add the date, and place logos or photos on the page.

Highlight, draw and comment

Mark up documents with highlights, shapes, arrows, freehand drawing, stamps, links and sticky-note comments, then manage them with layers.

Fill in and create forms

Fill existing PDF forms with a live preview, add your own fillable fields and checkboxes, and flatten forms when you're done.

Organise pages

Reorder, rotate, duplicate, delete and insert pages; merge PDFs; extract or split pages; and add page numbers.

Redact sensitive information

Permanently remove names, ID numbers, emails and other private details by drawing boxes or searching the whole document.

OCR — make scans searchable

Turn scanned pages and photos into searchable, selectable, editable text in English, Kiswahili, French, Portuguese or Arabic.

Convert PDFs

Convert PDFs to Word, PNG or JPG images, plain text or PDF/A — and turn photos into a PDF.

Compress, watermark and flatten

Make large PDFs smaller for email, add a watermark such as CONFIDENTIAL or DRAFT, and flatten annotations.

Passwords, security and privacy

Protect PDFs with a password and permissions, open or remove passwords, and understand exactly what happens to your files and what leaves your organisation's server.

Using MyPDF on a phone or tablet

How the editor works on small touch screens — menus, panels, the selection bar, signing with your finger and saving files.

Keyboard shortcuts

Every keyboard shortcut in the MyPDF editor, for working faster on a computer.

Your MyPDF account

Create an account, sign in on the website and in the editor, update your profile, change your password and manage your data.

Run MyPDF for your organisation from the console: invite people and set roles, add your branding, connect AI and social apps, set up 2-step verification and single sign-on, and manage the licence, audit log and backups.

Installing MyPDF for your organisation

For IT administrators: server requirements, DNS, the three proxy modes, the one-command installer, the first sign-in with the set-up link, updates, backups and everyday commands.

Troubleshooting

Fixes for common problems — files that won't open, offline server tools, slow OCR, text that looks different and downloads on iPhone.